I don't know that customers have really cared that much about console hardware for several generations. They care about their games working well enough to be enjoyed, and only upgrade when they have to for the next game to work at all. Bad behavior like this just means people like me are going to boycott them until the games can be emulated on something better. I would even be willing to pay an emulation tax if it meant I could get legitimate copies and use them as I please within reason, and I know I'm not alone in that.

The existence of a third party dock industry disproves the customer's desire for lockdown.

the new dock is huge and has a fan. We won't be able to find a more compact alternative.

There are a lot of things they made that customers don't desire.