I stopped recommending Signal to nontechnical folks due to the inability to back up messages on iOS. People are pretty protective of their message history, and having everything tied to a single device with no recourse for backups is a nonstarter.
The slightly longer version of the story is that my wife, travelling alone, had some trouble with an iPhone update (it hung for hours), and so she took it to the nearest Genius Bar; they eventually got the update to apply, but then did a factory reset “just to be safe”. Of course, everything except her Signal message history was restored from the automatic iCloud backups. She was devastated, and refuses to touch it now.
Please do not reply to say this was the fault of the Apple Store employee. It was, but at the same time, it also very much wasn't.
The slightly longer version of the story is that my wife, travelling alone, had some trouble with an iPhone update (it hung for hours), and so she took it to the nearest Genius Bar; they eventually got the update to apply, but then did a factory reset “just to be safe”. Of course, everything except her Signal message history was restored from the automatic iCloud backups. She was devastated, and refuses to touch it now.
Please do not reply to say this was the fault of the Apple Store employee. It was, but at the same time, it also very much wasn't.