>The problem is that managers / those that determine priorities don't get the numbers, they don't see a measurable impact of buggy software.
I don't believe that. IT departments have to support users. Users complain and request support. It costs money and it affects productivity and everybody knows it.
But that's not enough. You would also have to believe that there are significantly less buggy alternatives and that the difference justifies the cost of switching. For big companies that is an incredibly high bar.
But small companies do dump software providers like my company dumped Microsoft.
[Edit] Ah, I think I misunderstood. You're looking at it from the software provider's perspctive rather than the user organisation. Got it.
I don't believe that. IT departments have to support users. Users complain and request support. It costs money and it affects productivity and everybody knows it.
But that's not enough. You would also have to believe that there are significantly less buggy alternatives and that the difference justifies the cost of switching. For big companies that is an incredibly high bar.
But small companies do dump software providers like my company dumped Microsoft.
[Edit] Ah, I think I misunderstood. You're looking at it from the software provider's perspctive rather than the user organisation. Got it.